FAQ

We cater to auto enthusiasts worldwide who are passionate about upgrading, restoring, or maintaining their vehicles. Whether you’re building an off-road machine, restoring a classic car, or just looking for quality auto accessories, we’ve got you covered. Our customers range from DIY mechanics to professional detailers.

We combine premium auto parts with fast global shipping. Unlike many auto parts stores, we’ve optimized our entire process specifically for international shipping of automotive products, from protective packaging to streamlined customs documentation.

Our curated selection includes:

• Performance parts (3rd brake lights, auxiliary lights, custom gauges)
• Interior accessories (all-weather mats, seat covers, organizers)
• Maintenance supplies (automotive chemicals, cleaners, adhesives)
• Restoration components (classic car seats, brackets, caliper covers)
• Detailing equipment (brushes, car wash supplies)

Most of our products are universal fit, but some items may be vehicle-specific. Always check the product description for compatibility information. When in doubt, email our support team at [email protected] with your vehicle details.

Yes! We offer quantity discounts on many of our chemical products (cleaners, degreasers, AC chemicals). These often qualify for our free economy shipping when you reach the $50 minimum. Email us for custom quotes on very large orders.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are processed securely through our encrypted payment gateway.

Absolutely. We use industry-standard SSL encryption for all transactions and never store your full payment details on our servers. For added security, we recommend using PayPal if you prefer not to enter card details directly.

You can request changes within 1 hour of placing your order by emailing us immediately at [email protected]. After that, our fast processing system means your order is likely already being prepared for shipment.

We ship worldwide to over 150 countries, excluding only certain remote regions and Asia due to complex import regulations. Our most popular destinations include North America, Europe, Australia, and the Middle East.

We offer two shipping methods:

1. Standard Express Shipping ($12.95) – via DHL/FedEx (10-15 business days after processing)
2. Free Economy Shipping – via EMS (15-25 business days after processing) for orders over $50

Pro Tip: Combine multiple orders (like light bars with wheel packages) to reach the $50 free shipping threshold!

All orders are processed in 1-2 business days at our Manchester, NH warehouse. Our team carefully packages each item – from fragile caliper covers to heavy brackets – with protective materials designed specifically for auto parts.

While we handle all customs documentation, some countries may charge import duties. These are the responsibility of the recipient and vary by location. Check your local regulations – automotive parts often have different duty rates than complete vehicles.

You’ll receive tracking information via email as soon as your order leaves our warehouse. For express shipments, this typically includes detailed DHL/FedEx tracking. Economy shipments via EMS may have more limited tracking updates.

We offer 15-day returns from the date of delivery for most items in original condition. Some restrictions apply:

• Opened chemicals cannot be returned for safety reasons
• Custom or special-order items are final sale
• You are responsible for return shipping costs

Contact us at [email protected] to initiate a return.

Despite our protective packaging, if your item arrives damaged, email us within 48 hours with photos of both the damaged item and its packaging. We’ll arrange a replacement or refund at no cost to you.

We don’t offer direct exchanges. Instead, you can return the original item (following our return policy) and place a new order for the item you want. This ensures you get your replacement parts as quickly as possible.

Our real human support team is available via email at [email protected]. We typically respond within 24 hours, often faster for urgent shipping inquiries about parts you’re waiting to install.

For faster service, include:

• Your order number (if applicable)
• The product name/part number
• Clear photos (for damage claims)
• Your shipping address

For technical questions about products like HID lights or performance gauges, include your vehicle make/model/year.