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At AutoRevParts, we stand behind our premium automotive parts and accessories just like we stand behind every performance light, car seat cover, and detailing tool we ship. If you’re not completely satisfied with your purchase, our straightforward returns process will get you back on the road quickly.

Key Points at a Glance:

  • 15-Day Window: Returns accepted within 15 days of delivery
  • Original Condition: Items must be unused and in original packaging
  • Fast Processing: Refunds processed within 3-5 business days
  • Global Coverage: Available for all shipping regions we serve

Our Return Process

Step 1: Initiate Your Return

Contact our gearhead support team within 15 days of receiving your order. Include in your email:

  • Your order number
  • Product name(s) from your order (e.g., 3rd Brake Lights, Car Seat Covers)
  • Reason for return
  • Whether you prefer an exchange or refund

Return Request Template:

Subject: Return Request for Order #[Order Number]

Email Body:
Hello AutoRevParts Team,

I would like to request a return for my recent order (#[Order Number]). The item(s) I wish to return are:
– [Product Name 1, e.g., “WeatherTech All-Weather Mats”]
– [Product Name 2, if applicable]

Reason for return: [Brief explanation]
I would like to: [ ] Exchange for another product / [ ] Receive a refund

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Number]

Step 2: Receive Return Authorization

Within 1 business day, we’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions. Never ship returns without an RMA number – this helps us process your request faster.

Step 3: Package and Ship

Securely repackage the item(s) in their original packaging with all included components (for products like Automotive Tools or Auxiliary Lights that may have multiple parts). Include a copy of your order confirmation or RMA email.

Return Shipping Address:
AutoRevParts Returns
4445 Milford Street
Manchester, NH 03103
USA

Step 4: Refund or Exchange Processing

Once we receive and inspect your return:

  • Refunds: Processed within 3-5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: Shipped within 2 business days after return approval (standard shipping times apply)

Important Exceptions

To ensure safety and quality standards, certain products cannot be returned:

  • AC Chemicals & Automotive Chemicals: Due to hazardous materials regulations
  • Opened Cleaners & Degreasers: For health and safety reasons
  • Custom Gauges & Accessories: Made-to-order items
  • Used Car Wash Supplies: Opened containers of cleaning products

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For exchanges, we’ll cover the shipping cost of your replacement item.

International Returns

For customers outside the U.S.:

  • Mark the package as “RETURNED GOODS” to avoid customs charges
  • We recommend using a trackable shipping method
  • Original shipping fees are non-refundable

Damaged or Incorrect Items

If you receive a damaged item or incorrect product (like receiving caliper covers when you ordered car organizers):

  1. Take photos of the packaging and product
  2. Email [email protected] within 3 days of delivery
  3. We’ll arrange a prepaid return label if needed

Need Help With Your Return?

Our automotive enthusiasts are ready to assist:
Email: [email protected]
Response Time: Within 24 hours (except weekends)