Shipping Policy

At AutoRevParts, we’re committed to getting premium automotive parts from our warehouse to your garage with speed and precision. Whether you’re upgrading your 3rd brake lights, protecting your interior with all-weather mats, or detailing your ride with professional tools, our shipping and returns policies are designed with gearheads in mind.

Shipping Information

Shipping Methods

We offer two reliable shipping options to meet your needs:

1. Standard Shipping (Recommended)

• Carrier: DHL or FedEx
• Delivery Time: 10-15 business days after shipment
• Flat Rate: $12.95 USD
• Best for time-sensitive orders of brake lights, auxiliary lights, or automotive tools

2. Free Economy Shipping

• Carrier: EMS
• Delivery Time: 15-25 business days after shipment
• Available for orders over $50 USD
• Ideal for bulk orders of car seat covers, organizers, or non-urgent chemical supplies

Note: Delivery times are estimates and may vary based on customs processing in your country.

Returns & Exchanges

We stand behind every performance part and accessory we ship. If any item doesn’t meet your expectations, our straightforward 15-day return policy has you covered.

Step-by-Step Return Process

Step 1: Initiate Your Return

Email our support team within 15 days of receiving your order at [email protected] with:

• Your order number
• Product name(s) (e.g., “WeatherTech All-Weather Mats”, “LED Auxiliary Lights”)
• Reason for return
• Whether you prefer exchange or refund

Step 2: Receive Return Authorization

We’ll email you a Return Merchandise Authorization (RMA) number within 1 business day with shipping instructions. Never ship returns without an RMA number – this ensures faster processing.

Step 3: Package and Ship

Securely repackage the item(s) with all original components (especially important for automotive tools or lighting kits with multiple parts). Include a copy of your order confirmation.

Ship to:

AutoRevParts Returns
4445 Milford Street
Manchester, NH 03103
USA

Step 4: Refund or Exchange Processing

• Refunds: Processed within 3-5 business days to your original payment method
• Exchanges: Shipped within 2 business days after return approval

Non-Returnable Items

For safety and quality reasons, we cannot accept returns on:

• AC Chemicals & Automotive Chemicals: Hazardous materials regulations
• Opened Cleaners & Degreasers: Health and safety restrictions
• Custom Gauges & Accessories: Made-to-order items
• Used Car Wash Supplies: Opened cleaning product containers

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For exchanges, we cover the shipping cost of your replacement item.

International Returns

For customers outside the U.S.:

• Mark package as “RETURNED GOODS” to avoid customs charges
• Use a trackable shipping method (recommended)
• Original shipping fees are non-refundable

Damaged or Incorrect Items

If you receive damaged goods or wrong products (e.g., caliper covers instead of car organizers):

1. Take photos of the packaging and product
2. Email [email protected] within 3 days of delivery
3. We’ll arrange a prepaid return label if needed

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